Use of mobile application in e-waste management

Organisation (Stakeholder)

RECYKLA INTERNATIONAL

Background

For generation “culture” was a relatively static concept; culture was so static, in fact, that “culture” and “life were essentially indistinguishable. For generations, people lived as their parents and grandparents had lived. Major shifts in society, and corresponding shifts in culture, were separated by lager amount of time. We are experiencing a shift today that is as revolutionary to society and culture as the industrial revolution was in the 1800s.This revolution is about enhancing our mental abilities further simplifying life barriers. This revolution has been occurring over the course of a few decades by the development of computers, enhanced further by Mobile Apps and digital channel development. This revolution has come to be known as the Digital revolution which is changing everything in our society and culture. In Africa, considered to be emerging economy, Digital revolution adoption varies across the region; some countries have high penetration rates, while others are still at the early stages of the adoption process. In Sub –Sahara Africa, Kenya contribution to Digital revolution is well-documented. Rwanda is not only implementing Smart Africa Manifesto but also has an ICT agenda, which is the Smart Rwanda Master Plan, the country’s roadmap to achieving knowledge –based economy and using ICT for social-economic transformation, which is aligned to Smart Africa Manifesto.

Approach

In the coming years (or even months), smart phones will gradually be joined by (Internet of Things-IoT); smart appliances, smart building, smart cars, smart waste bins, smart robots,…….. Such devices will play an integral (or defining) role in our culture of today/tomorrow. In developing economies smart device adoption varies across the region; some countries, have high penetration rates, while others are still at the early stages of the adoption process. In spite of this, the digital revolution has shaped our modern culture in ways that are unprecedented. Our children are hyper-connected to one another and to the world. Our work is no longer confined to the office-we are in touch with colleagues, clients, and bosses 24/7 and the work-life boundary has all but disappeared. Business and the public sector are now forced to drastically redefine and to align their business operations and strategies to adopt use of (Internet of Things-IoT), Mobile Apps and digital channels. This also include being in a position to work and engage with customers who now actively use their mobile phones not just for communication but for their daily activities. They have been the default digital platform for consumers in all parts of the continent. Therefore customers service channels are shifting away from traditional models established decades ago. With customize apps uploaded or pre-installed in these smart-phones tablets, and laptop computers it is now possible for clients to choose from a variety of Apps available based on their needs from financial transactions to waste management and anything between. For example, mobile transfer digital platform such as M-pesa for your financial transactions, payment of goods and services, UBER for your transport arrangements, and NANU for your e-waste management thus client attain a self service experience on-the-go.

Results

Therefore customer satisfaction increases while decreasing customer churn. It also significantly reduces costs and streamlines fragmented processes by offloading them to digital channels. The digital revolution is able to create a platform configured to support Household, Government and Business on the same architecture to holistically address sustainable solutions including those that address environmental challenges. The data generated by customers through these apps and digital channels is now digitized and centralized, allowing the business to more insightfully know their product behavior in the market as well as cross-sell products and customize offers to each individual’s specific usage habits or preferences. This also allows improving the app based on insight into how customers are using it. More popular features are prioritized, while lees-favoured functions are scrapped or tweaked. Mobile feedback is used to treat the app experience as a process of constant improvement.

Lessons learnt

Our culture exists now online as much than offline. We tend to thinks of culture a historical –the traditions, art, stories, and songs of our ancestors that have survived the ages. Culture and life have always been linked. Our modern culture defines who we are just as much, or more, than our historical culture. RECYKLA INTERNATIONAL ensures that we have a sustainable e-waste management (disposal, collection and transportation) in support of circular economy, while respectful to the environment and communities using Applications and ICT solutions that are sustainable to both environments and health integrities. RECYKLA INTERNATIONAL aims to assist governments, private sectors, international organisations, learning institutions and the general public at large by providing sustainable solutions customized to fit to each clients needs while undertaking an analysis of e-waste with a view to developing and implementing a supportive frameworks not only for systemic and sanitary disposal of e-waste and other forms of waste but also that lead to building sustainable communities within East Africa Region, and Africa as whole . Our e-waste solutions links; the producers, collectors, transporters , consumers, recycling institutions, regulatory authorities, researchers and other stake holders in e-waste and other waste management.Facebook;;  facebook.com/RecyklainternationalTwitter; recycklaintl. @recycklaintl

Period of Implementation

Wednesday, 4. May 2016

Contact person

Eric Guantai

E-mail

e.guantai@recyklainternational.com

Website

http://www.recyklainternational.com

Waste hierarchy

  • Prevention
  • Reuse
  • Recycling
  • Disposal

Waste type

  • Battery
  • E-Waste
  • Plastic

Area of intervention

  • Technology
  • Management
  • Capacity Development

Region

Africa

Location

Kenya